Jagdip Singh, Ph.D., is an internationally recognised scholar of organisational frontline effectiveness. His expertise involves designing, managing and sustaining effective and enduring customer connections at the frontlines of organisations.
He has received the Weatherhead School of Management’s Research Recognition Award for outstanding contributions to research in 1997 and again in 2018. In 2019, he received the University’s Faculty Distinguished Research Award, the highest honour for enduring and significant research impact. Also in 2019, Jagdip received the Lifetime Achievement Award from the American Marketing Association’s SIG-Sales. In 1992, Jagdip received the Case Western Reserve University’s John S. Diekhoff Award for excellence in graduate teaching, and the Excellence in Doctoral Teaching and Mentoring award in 2007 and again in 2017.
He co-founded the interdisciplinary “Organizational Frontlines Research,” initiative including an annual symposium (since 2015) sponsored by the Marketing Science Institute, Sheth Foundation and several leading Sales and Service centers. He has received the “Excellence in Reviewing” awards from the Journal of Marketing, Journal of the Academy of Marketing Science, the Journal of Retailing, and the Journal of Personal Selling and Sales Management.
He serves as an Associate Editor for the Journal of Service Research (2021-Present) and serves on the review boards of the Journal of Marketing, Journal of Marketing Research, Journal of the Academy of Marketing Science, Journal of Retailing, and the Journal of Personal Selling and Sales Management.