People Management Excellence

Programme Overview

Getting the best out of people and getting people to become the best that they can be, continues to be the prime challenge for managers and organisations in today’s disruptive and competitive world. The age-old wisdom that management has relied on to manage people needs to be updated with new advances in the understanding of human behaviour and the management of human and organisational performance. This programme combines established principles, knowledge and understanding of human and organisational behaviour with contemporary advances in research and practices to address the issue of excellence in people management.

Programme Objectives

The programme is designed to enable participants to:

• Develop a deeper knowledge and understanding of key principles of people management
• Gain greater awareness of their own behaviour, attitudes, styles, and skills of managing people in organisations
• Identify approaches to elicit better people behaviour and performance conducive to personal and organisational excellence

Target Audience

Managers at middle and senior levels who are responsible for the performance of others

Programme Content

• Leading and managing in a disruptive world
• Understanding and managing the paradoxes of leadership
• Enhancing agility and resilience
• Managing differences and conflict
• Managing a generationally diverse workplace, including Gen Z
• Building emotional connect with people
• Fostering people’s development
• Managing and leading teams
• Nurturing psychological safety
• Enhancing team effectiveness
• Motivating high performance
• Managing conflict
• Building an organisational culture of excellence
• Enhancing intercultural competencies
• Developing executive presence

Pedagogy

• Lecture-discussion
• Case studies
• Group discussions and presentations
• Exercises and simulations
• Self-assessment and feedback instruments
• Personal development planning

Learning Outcome

By the end of the programme, participants are expected to:

• Have a better understanding of the challenges of managing people in today’s work organisations
• Develop attitudes and skills necessary for leading and managing newer generations of people
• Recognise the need for emotional competence in dealing with people
• Understand how to balance “hard” and “soft” approaches to get the best performance from people
• Understand how to create the context which motivates people toward excellent performance
• Gain familiarity with key developments in theory, research and practice related to people excellence

Programme Directors

• Prof. Keith C. D’Souza
• Prof. Mihir Ajgaonkar