This programme is designed to identify key issues, challenges, and opportunities in order to enhance the value proposition for customers. The goal is to establish the connection between customer orientation, customer satisfaction, and business profitability and to develop strategies to achieve this. The program seeks to understand the fundamental principles of Customer Experience Management and how it can create value for an organisation.
All senior executives/ managers who are in charge of customer service/customer experience management/sales or marketing functions.
Chairperson, Post Graduate Diploma in Management and Post Graduate Diploma in Management Business Management
Ashita Aggarwal holds a Ph.D. in management, with doctoral research focusing on Branding and Communication of Management Schools in India. She has pursued a Certificate course in Branding from Kellogg’s School of Management, Northwestern University, USA. She is currently pursuing her DBA from the Indian School of Business (ISB), India. She is a gold medalist for her MBA (PGDM) and has a master’s degree in Marketing, and holds an Economics (Hons.) bachelor's degre...
Date | No. of Hours | Duration | Time |
---|---|---|---|
November 16–17, 2024 November 23–24, 2024 |
10 | Across 2 weekends |
Sat – 06:00 pm – 08:30 pm Sun – 10:30 am – 01:00 pm |
INR 19,000 per participant plus applicable taxes.
(Early Bird, Alumni and Group Discount applicable)
A certificate of successful participation by S.P. Jain Institute of Management & Research (SPJIMR) will be issued to each delegate at the completion of the programme.
Get in touch with our team to explore world-class learning opportunities that can help you achieve your goals and create a lasting impact.