Jyoti Jagasia
  •  jyoti.jagasia@spjimr.org

Jyoti Jagasia

Professor and Department Chair, Information Management and Analytics

Jyoti Jagasia is a faculty in the area of information management and analytics at SPJIMR and has a strong teaching interest in digital transformation using cloud, AI, and machine learning. She holds a Ph.D. from the Birla Institute of Technology, and her doctoral research is focused on software systems.

Before joining academics in 2008, she worked in the industry for 20 years with leading roles in e-learning and R&D in the training and education industry in India. She has made notable intellectual contributions through journal publications, books, and book chapters, as well as a range of articles published in periodicals.

She has demonstrated a passionate research interest in areas such as knowledge management using communities of practice in higher education, and she has recently developed an interest in learning during COVID-19.

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Education

Birla Institute of Technology, Mesra

Ph.D., 2015

Focus: Information Management

Birla Institute of Technology and Science, Pilani  

MS, 2005

Major: Software Systems

University of Mumbai   

BSc Tech, 1989

Major: Electronics Engineering

University of Mumbai   

BSc, 1986

Major: Mathematics

  • Research interests

    Information and Knowledge Management

    E-Learning

    Digital Marketing

    Digital Transformation

  • Selected publications

    Divatia, A. S., Vaidya, A., and Jagasia, J. (2024). Designing enterprise architecture for a global company. Journal of Information Technology Teaching Cases, 0(0). https://doi.org/10.1177/20438869241239667

    Agarwal, A., Jha, A.,K. and Jagasia, J., (2024). Digital payment platforms and subsistence entrepreneurs: Championing beyond the pandemic, Journal of Organizational Computing and Electronic Commerce, Taylor and Francis Online. https://doi.org/10.1080/10919392.2024.2316474

    Jagasia, J., Divatia, A., (2023), Future of IT outsourcing: The role of learning efficiency in vendor selection, Management Practice Insights;1(1):18-21. https://doi.org/10.59571/mpi.v1i1.5

    Alka Agarwal, Ashish Kumar Jha and Jyoti Jagasia. (2023). She has got a gig: Affordances of on-demand work apps for marginalised women enduring time scarcity, Behaviour and Information Technology, DOI: 10.1080/0144929X.2023.2223298

    Jagasia, J., Mallik, D. (2018). Can effective Communities of practice enhance stakeholder satisfaction? International Journal of Knowledge Management Studies, 9(4). https://doi.org/10.1504/IJKMS.2018.096314

    Link to Google Scholar

  • Case studies

    Agarwal, A., Jagasia, J., (2024). Asude’s digital social innovation for improving learning outcomes. Ivey Publishing. Product number: W34474.

    Jagasia, J. S., and Vaidya, A., (2022). Services design for an outsourcing contract. In SAGE Business Cases. SAGE Publications, Ltd.

    Jagasia, J. (Author), PMI Conference, “Case Study: Project for Development of a Web-based learning Programme.” (September 2011).

  • Books/Book chapters

    Jagasia, J. (2012). Project Quality Management. SPJIMR.

    Jagasia, J. (2012). “Companion Resource for Project Management Web-Based E-Learning Programme”.

  • Conferences

    Jagasia, J., & Kamat, M. (2025). Digital social innovation evolution (2019-24): Gen AI-enabled literature review and future society 5.0 trends. International Technology and Societal Impact Conference (TaSIC) 2025, SPJIMR Mumbai.

    Divatia, A., and Jagasia, J., Data management for digital transformation: A higher education institute (HEI) case study. Case study paper presented at the North American Case Research Association (NACRA 2024) Conference, Orlando, Florida. (October 17–19, 2024).

    Jagasia, J., and George, P., Statue of Unity – An engineering marvel. Case study paper presented at the North American Case Research Association (NACRA 2024) Conference, Orlando, Florida. (October 17–19, 2024).

    Agarwal Mrs, A., Jha, A. K., and Jagasia, J. (2022). Marginalised women and time scarcity: A mixed method study on ‘on demand work apps. AMCIS 2022. https://aisel.aisnet.org/amcis2022/sig_si/sig_si/7

    Agarwal, A. (Presenter), Jha, A. (co-author), Jagasia J. (co-author), POMS India International Conference, Mobile Apps as Digital Emancipators of Women in Emerging Economies, held at SPJIMR, Mumbai. (December 26, 2021). https://spjimr.org/spjimr-poms-india-chapter

    Agarwal, A. (Presenter), Jha, A. (co-author), Jagasia J. (co-author), ISDSI 2021, Mobile Apps as Digital Emancipators of Women in Emerging Economies, held at SPJIMR, Mumbai. (December 24, 2021). https://www.iimnagpur.ac.in/isdsiglobal2021/

    Vaidya, A. (Presenter), Jagasia, J. (Presenter), Virtual Nineteenth Global Information Technology Management (GITMA) World Conference, Technical and Structural Capabilities yield Organizational Agility! Global Information Technology Management Association, Paris, France. (June 23, 2020).

    Jagasia, J. (Author and Presenter), Thakur, R. (Author), Kamath, R. (Author), The annual Americas Conference on Information Systems (AMCIS), Influence of Display Ads on Additional Product Purchase, Cancun, Mexico. (August 17, 2019).

    Jagasia, J., Thakur, R., Kamath, R., ISDSI, Assessing the Effectiveness of Display ads on ecommerce websites, SPJIMR, Mumbai. (December 30, 2018).

    Jagasia, J., Mallik, D., ISDSI, Community of practice enablers for enhanced business outcomes, SPJIMR, Mumbai. (December 30, 2018).

    Jagasia, J., Thakur, R., Kamath, R., 12th NASMEI International Conference, Assessing the Effects of Display Advertising on E-commerce Websites, Great Lakes Institute of Management, Chennai. (December 20, 2018).

    Jagasia, J., 39th Annual ISMS Marketing Science Conference, Assessing the effectiveness of Display Advertising on Ecom sites. (June 7, 2017).

    Jagasia, J., Mallik, D., International Conference on Marketing Technology and Society (MARCONF16), Can Effective Communities of Practice enhance stakeholder satisfaction. (September 30, 2016).

    Jagasia, J., SPJIMR – POMS India Chapter Conference, Towards Process Improvement Using Communities of Practice for Knowledge Management, SPJIMR, Mumbai. (July 29, 2016).

    Mallik, D. (Author), Jagasia, J. (Author), KJSIMSR, A framework for Communities of Practice in Higher Education, KJSIMSR, Mumbai. (January 2014).

  • Periodicals

    Jagasia, J., Aggarwal, A. (2020). Higher Learning, Upskilling And Reskilling In Times Of COVID-19. Businessworld Education.

    Jagasia, J. (2015). Knowledge Management using Communities of Practice in Higher Technical Education (1st ed., vol. 4). SPJIMR.

  • Courses

    Digital Technologies for Business

    Technology Infrastructure for the Digital Age

    Technology in Digital Economy

    Cognitive Automation Leveraging RPA and Chatbots

    Digital Disruption, Transformation, and Engagement

    Digital Marketing

    Advanced Project Management

  • Awards and honours

    Awarded runner-up for the best paper presentation, ‘A Framework for Communities of Practice in Higher Technical Education, presented at the 2014 International Conference on Transforming into Learning Organizations, KJ Somaiya Institute of Management Studies and Research, Mumbai.

  • Work experience

    Academic faculty

    Professor, SPJIMR (2024 – present).

    Associate Professor, SPJIMR. (July 2017 – July 2024).

    Assistant Professor, SPJIMR. (January 2009 – June 2017).

    Administrative assignments

    Associate Programme Head, PGEMP, SPJIMR (July 1, 2016 – December 31, 2021).

    Head, Technology Solutions, SPJIMR (July 2016 – 2023).

    Faculty-in-charge, PGDM admissions (2009 – 2014).

    Aptech Limited

    Vice President – E-learning (2006 – 2008).

    Vice President – R and D; Senior General Manager (2003 – 2005).

    Corporate Manager; Corporate Manager (2001 – 2003).

    Technical Manager (1999 – 2001).

    Technical Manager (1997 – 2000).

    Technical Manager (1995 – 1997).

    System specialist (1989 – 1995).

  • Consulting

    Profit Organization, Quality Kiosk. (April 2012 – present).

    Government, ITI, Egypt. (April 2007 – December 2007).

  • MDPS/FDPS

    Management/Executive Development, Eruditus – Advanced Project Management – Programme Director BATCH 36. (October 2021 – April 2022)

    Management/Executive Development, Eruditus – Artificial Intelligence and Machine Learning – BATCH 1. (June 2021 – December 2021)

    Management/Executive Development, Eruditus – Advanced Project Management – Programme Director BATCH 35. (April 2021 – August 2021)

    Management/Executive Development, Tata Power (April 2021)

    Management/Executive Development, TALENTEDGE – Artificial intelligence and machine learning (AIML) BATCH 2. (December 2019 – May 2020)

    Management/Executive Development, Kirloskar Oil Engines Ltd (Suppliers programme) (February 3, 2020 – February 5, 2020)

    Management/Executive Development, TALENTEDGE – Artificial intelligence and machine learning (AIML) BATCH 1. (April 2019 – August 2019)

    Management/Executive Development, BSH Household Appliances Manufacturing Pvt. Ltd.  (March 13, 2019 – March 27, 2019)

    Management/Executive Development, TalentEdge, (September 2018 – February 2019)

    Management/Executive Development, TalentEdge, (July 2018 – November 2018)

    Management/Executive Development, TalentEdge, (April 2018 – September 2018)

    Management/Executive Development, Centre for Entrepreneurship Development (CEdSS), (February 3, 2018 – March 18, 2018)

    Management/Executive Development, Talentedge, (October 2017 – February 2018)

    Management/Executive Development, Centre for Entrepreneurship Development (CEdSS), (July 1, 2017 – August 20, 2017)

    Management/Executive Development, Mahindra and Mahindra Ltd, (August 1, 2017 – August 2, 2017)

    Management/Executive Development, CGI, India, (July 12, 2017 – July 14, 2017)

    Management/Executive Development, Project Management – SPJIMR, (May 27, 2017 – June 4, 2017)

    Management/Executive Development, CGI, India. (June 2016)

    Management/Executive Development, CGI. (September 2015)

  • Editorial positions

    Associate Editor for the track ” IoT and the Smart Connected World” at ICIS 2020, Appointed. (December 13 -16, 2020)

  • Reviewer experience

    Journal of Organization and Management

  • Professional service

    ICIS 2020 Conference – Programme Chair for Artificial Intelligence and Machine Learning Track.

    2016 International Conference on Marketing, Technology, and Society at Indian Institute of Management, Kozhikode and 2016

    2017 Athenaeum Research Conference at BIM, Trichy

    EFMD Online Course Certification System Reviewer since 2018. EFMD is a global, non-profit, membership-driven organization dedicated to management development. It is recognised globally as an accreditation body for business schools, business school programmes, and corporate universities.

    Committee Member, Atharva College of Engineering (Department of Information Technology), Mumbai, Maharashtra. (October 16, 2018 – present)

    Faculty, Training and Coordination. Trained on Project Characteristics, Integration, Scope and Quality, Mumbai, Maharashtra. (August 1, 2012 – August 3, 2012)

    Faculty, Training on Project Integration and Scope Management, Nasik, Maharashtra. (November 14, 2011 – November 17, 2011)

    Faculty, Training on Project Integration and Scope Management, Nasik, Maharashtra. (July 25, 2011 – July 28, 2011)

    Faculty, Simulation exercise on Project Management, Bangalore. (July 29, 2010 – August 3, 2010)

    Faculty, Training on Project Quality, Mumbai, Maharashtra. (July 3, 2009 – July 5, 2009)

  • Professional memberships

    Member, Computer Society of India. (2011 – present)

  • Licensures and certifications

    Certified ATP Instructor, Project Management Institute, USA (2020)

    COBIT 5 Foundation, Information Systems Audit and Control Association (2014)

    Project Management Professional, Project Management Institute, USA (2011)

    Green IT – British Computer Society, UK (2010)

    Business Continuity Certified Planner, Business Continuity Management Institute, Singapore, (2010)

    ITIL v3 Foundation, APMG International, (2009)

    Microsoft Certified Professional for Windows 2000 (2002)

    Microsoft Certified Systems Engineer for Windows NT 4.0 (1996)

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