•  jyoti.jagasia@spjimr.org

Jyoti Jagasia

Associate Professor, Information Management and Analytics

Jyoti Jagasia is a faculty in teh area of Information Management & Analytics at SPJIMR and has a strong teaching interest in Digital Transformation using Cloud, AI, and Machine Learning. She holds a Ph.D. from the Birla Institute of Technology and her doctoral research focused on Software Systems.

Prior to joining academics in 2008, she worked in the industry for 20 years with leading roles in e-learning and R&D in the training & education industry in India. She has made notable intellectual contributions through journal publications, books, and book chapters, as well as a range of articles published in periodicals.

She has demonstrated passionate research interest in areas such as knowledge management using communities of practice in higher education, with her recent interest in learning during Covid times.

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Birla Institute of Technology – Mesra    

Ph.D., 2015
Focus: Information Management

Birla Institute of Technology and Science, Pilani  

MS, 2005
Major: Software Systems

University of Mumbai   

BSc Tech, 1989
Major: Electronics Engineering

University of Mumbai   

BSc, 1986
Major: Mathematics


    Information & Knowledge Management


    Digital Marketing

    Digital Transformation


    Agarwal, A., Jha, A.,K. & Jagasia, J., (2024). Digital payment platforms and subsistence entrepreneurs: Championing beyond the pandemic, Journal of Organizational Computing and Electronic Commerce, Taylor & Francis Online. https://doi.org/10.1080/10919392.2024.2316474

    Jagasia, J., Divatia, A., (2023), “Future of IT outsourcing: The role of learning efficiency in vendor selection”, Management Practice Insights;1(1):18-21. https://doi.org/10.59571/mpi.v1i1.5

    Alka Agarwal, Ashish Kumar Jha & Jyoti Jagasia. (2023). She has got a gig: Affordances of on-demand work apps for marginalised women enduring time scarcity, Behaviour & Information Technology, DOI: 10.1080/0144929X.2023.2223298

    Jagasia, J., Mallik, D. (2018). Can effective Communities of practice enhance stakeholder satisfaction? International Journal of Knowledge Management Studies, 9(4). https://doi.org/10.1504/IJKMS.2018.096314

    Link to Google Scholar


    Agarwal, A., Jagasia, J., (2024). Asude’s digital social innovation for improving learning outcomes. Ivey Publishing. Product number: W34474

    Jagasia, J. S., & Vaidya, A., (2022). Services design for an outsourcing contract. In SAGE Business Cases. SAGE Publications, Ltd. https://doi.org/10.4135/9781529797022

    Jagasia, J. (Author), PMI Conference, “Case Study: Project for Development of a Web-based learning Programme.” (September 2011).


    Jagasia, J. (2012). Project Quality Management. SPJIMR

    Jagasia, J. (2012). “Companion Resource for Project Management Web-Based E-Learning Programme”.


    Vaidya, A. (Presenter), Jagasia, J. (Presenter), Virtual Nineteenth Global Information Technology Management (GITMA) World Conference, “Technical and Structural Capabilities yield Organizational Agility!” Global Information Technology Management Association, Paris, France. (June 23, 2020).

    Jagasia, J. (Author & Presenter), Thakur, R. (Author), Kamath, R. (Author), The annual Americas Conference on Information Systems (AMCIS), “Influence of Display Ads on Additional Product Purchase,” Cancun, Mexico. (August 17, 2019).

    Jagasia, J., Thakur, R., Kamath, R., ISDSI, “Assessing the Effectiveness of Display ads on ecommerce websites,” SPJIMR, Mumbai. (December 30, 2018).

    Jagasia, J., Mallik, D., ISDSI, “Community of practice enablers for enhanced business outcomes,” SPJIMR, Mumbai. (December 30, 2018).

    Jagasia, J., Thakur, R., Kamath, R., 12th NASMEI International Conference, “Assessing the Effects of Display Advertising on E-commerce Websites,” Great Lakes Institute of Management, Chennai. (December 20, 2018).

    Jagasia, J., 39th Annual ISMS Marketing Science Conference, “Assessing the effectiveness of Display Advertising on Ecom sites.” (June 7, 2017).

    Jagasia, J., Mallik, D., International Conference on Marketing Technology and Society (MARCONF16), “Can Effective Communities of Practice enhance stakeholder satisfaction.” (September 30, 2016).

    Jagasia, J., SPJIMR – POMS India Chapter Conference, “Towards Process Improvement Using Communities of Practice for Knowledge Management,” SPJIMR, Mumbai. (July 29, 2016).

    Mallik, D. (Author), Jagasia, J. (Author), KJSIMSR, “A framework for Communities of Practice in Higher Education,” KJSIMSR, Mumbai. (January 2014).


    Agarwal Mrs, A., Jha, A. K., & Jagasia, J. (2022). Marginalised women and time scarcity: A mixed method study on ‘on demand work apps. AMCIS 2022. https://aisel.aisnet.org/amcis2022/sig_si/sig_si/7

    Agarwal, A. (Presenter), Jha, A. (co-author), Jagasia J. (co-author), POMS India International Conference, “Mobile Apps as Digital Emancipators of Women in Emerging Economies”, held at SPJIMR, Mumbai. (Dec 26, 2021). https://spjimr.org/spjimr-poms-india-chapter

    Agarwal, A. (Presenter), Jha, A. (co-author), Jagasia J. (co-author), ISDSI 2021, “Mobile Apps as Digital Emancipators of Women in Emerging Economies”, held at SPJIMR, Mumbai. (Dec 24, 2021). https://www.iimnagpur.ac.in/isdsiglobal2021/


    Jagasia, J., Aggarwal, A. (2020). Higher Learning, Upskilling And Reskilling In Times Of COVID-19. Businessworld Education.

    Jagasia, J. (2015). Knowledge Management using Communities of Practice in Higher Technical Education (1st ed., vol. 4). SPJIMR


    Digital Technologies for Business

    Technology Infrastructure for the Digital Age

    Technology in Digital Economy

    Cognitive Automation Leveraging RPA and Chatbots

    Digital Disruption, Transformation, and Engagement

    Digital Marketing

    Advanced Project Management


    Awarded runner-up for the best paper presentation, ‘A Framework for Communities of Practice in Higher Technical Education, presented at the 2014 International Conference on Transforming into Learning Organizations, KJ Somaiya Institute of Management Studies and Research, Mumbai.


    Academic Faculty

    Associate Professor, SPJIMR. (July 2017 – Now)

    Assistant Professor, SPJIMR. (Jan 2009 – Jun 2017)

    Administrative Assignments

    Associate Programme Head, PGEMP, Programme. SPJIMR (July 1, 2016 – December 31, 2021)

    Head, Technology Solutions, SPJIMR (July 2016 – Present).

    Faculty In-charge – PGDM Admissions – (2009 – 2014)

    Aptech Limited

    Vice President – E-learning (2006 – 2008).

    Vice President – R&D; Senior General Manager (2003 – 2005).

    Corporate Manager; Corporate Manager (2001 – 2003).

    Technical Manager (1999 – 2001).

    Technical Manager (1997 – 2000).

    Technical Manager (1995 – 1997).

    System specialist (1989 – 1995).


    Profit Organization, Quality Kiosk. (April 2012 – Present).

    Government, ITI, Egypt. (April 2007 – December 2007).


    Management/Executive Development, Eruditus – Advanced Project Management – Programme Director BATCH 36. (October 2021 – April 2022)

    Management/Executive Development, Eruditus – Artificial Intelligence & Machine Learning – BATCH 1. (June 2021 – December 2021)

    Management/Executive Development, Eruditus – Advanced Project Management – Programme Director BATCH 35. (April 2021 – August 2021)

    Management/Executive Development, Tata Power (April 2021)

    Management/Executive Development, TALENTEDGE – Artificial intelligence and machine learning (AIML) BATCH 2. (December 2019 – May2020)

    Management/Executive Development, Kirloskar Oil Engines Ltd (Suppliers programme) (February 3, 2020 – February 5, 2020)

    Management/Executive Development, TALENTEDGE – Artificial intelligence and machine learning (AIML) BATCH 1. (April 2019 – August 2019)

    Management/Executive Development, BSH Household Appliances Manufacturing Pvt. Ltd.  (March 13, 2019 – March 27, 2019)

    Management/Executive Development, TalentEdge, (September 2018 – February 2019)

    Management/Executive Development, TalentEdge, (July 2018 – November 2018)

    Management/Executive Development, TalentEdge, (April 2018 – September 2018)

    Management/Executive Development, Centre for Entrepreneurship Development (CEdSS), (February 3, 2018 – March 18, 2018)

    Management/Executive Development, Talentedge, (October 2017 – February 2018)

    Management/Executive Development, Centre for Entrepreneurship Development (CEdSS), (July 1, 2017 – August 20, 2017)

    Management/Executive Development, Mahindra & Mahindra Ltd, (August 1, 2017 – August 2, 2017)

    Management/Executive Development, CGI, India, (July 12, 2017 – July 14, 2017)

    Management/Executive Development, Project Management – SPJIMR, (May 27, 2017 – June 4, 2017)

    Management/Executive Development, CGI, India. (June 2016)

    Management/Executive Development, CGI. (September 2015)


    Associate Editor for the track ” IoT and the Smart Connected World” at ICIS 2020, Appointed. (December 13 -16, 2020)


    Journal of Organization and Management


    ICIS 2020 Conference – Programme Chair for Artificial Intelligence and Machine Learning Track.

    2016 International Conference on Marketing, Technology, and Society at Indian Institute of Management, Kozhikode and 2016

    2017 Athenaeum Research Conference at BIM, Trichy

    EFMD Online Course Certification System Reviewer since 2018. EFMD is a global, non-profit, membership-driven organization dedicated to management development. It is recognised globally as an accreditation body for business schools, business school programmes, and corporate universities.

    Committee Member, Atharva College of Engineering (Department of Information Technology), Mumbai, Maharashtra. (October 16, 2018 – Present)

    Faculty, Training & Coordination. Trained on Project Characteristics, Integration, Scope & Quality, Mumbai, Maharashtra. (August 1, 2012 – August 3, 2012)

    Faculty, Training on Project Integration and Scope Management, Nasik, Maharashtra. (November 14, 2011 – November 17, 2011)

    Faculty, Training on Project Integration and Scope Management, Nasik, Maharashtra. (July 25, 2011 – July 28, 2011)

    Faculty, Simulation exercise on Project Management, Bangalore. (July 29, 2010 – August 3, 2010)

    Faculty, Training on Project Quality, Mumbai, Maharashtra. (July 3, 2009 – July 5, 2009)


    Member, Computer Society of India. (2011 – Present)


    Certified ATP Instructor, Project Management Institute, USA (2020)

    COBIT 5 Foundation, Information Systems Audit and Control Association (2014)

    Project Management Professional, Project Management Institute, USA (2011)

    Green IT – British Computer Society, UK (2010)

    Business Continuity Certified Planner, Business Continuity Management Institute, Singapore, (2010)

    ITIL v3 Foundation, APMG International, (2009)

    Microsoft Certified Professional for Windows 2000 (2002)

    Microsoft Certified Systems Engineer for Windows NT 4.0 (1996)

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