Information & Knowledge Management
Information Management & Analytics
Director – Digital Infrastructure
Jyoti Jagasia is a faculty in Information Management at SPJIMR and has a strong teaching interest in ‘Digital Transformation using Cloud, AI, and Machine Learning. She holds a Ph.D. from the Birla Institute of Technology and her doctoral research focused on Software Systems.
Prior to joining academics in 2008, she worked in the industry for 20 years with leading roles in e-learning and R&D in the training & education industry in India. She has made notable intellectual contributions through journal publications, books, and book chapters, as well as a range of articles published in periodicals.
She has demonstrated passionate research interest in areas such as knowledge management using communities of practice in higher education, with her recent interest in learning during Covid times.
Focus: Information Management
Major: Software Systems
BSc Tech, 1989
Major: Electronics Engineering
Information & Knowledge Management
Jagasia, J., Mallik, D. (2018). Can effective Communities of practice enhance stakeholder satisfaction? International Journal of Knowledge Management Studies, 9(4).
Jagasia, J., Mallik, D. (2015). A Framework for Communities of Practice in Learning Organizations. Business Perspectives and Research, 3(1), 1-20.
Jagasia, J., Baul, D. U. (2014). A review Assessing the role of Communities of Practice as a tool for managing knowledge in Indian higher education. International Journal of Research in Business and Technology, 5(2).
Jagasia, J., Baul, D. U. (2013). Communities of Practice in Higher Technical Education in India. The Alternative (Biannual Journal).
Jagasia, J. S., & Vaidya, A., (2022). Services design for an outsourcing contract. In SAGE Business Cases. SAGE Publications, Ltd.
Jagasia, J. (Author), PMI Conference, “Case Study: Project for Development of a Web-based learning Programme.” (September 2011).
Jagasia, J. (2012). Project Quality Management. SPJIMR
Jagasia, J. (2012). “Companion Resource for Project Management Web-Based E-Learning Programme”.
Agarwal, A. (Presenter), Jha, A. (co-author), Jagasia J. (co-author), POMS India International Conference, “Mobile Apps as Digital Emancipators of Women in Emerging Economies”, held at SPJIMR, Mumbai. (Dec 22-24, 2021).
Vaidya, A. (Presenter), Jagasia, J. (Presenter), Virtual Nineteenth Global Information Technology Management (GITMA) World Conference, “Technical and Structural Capabilities yield Organizational Agility!” Global Information Technology Management Association, Paris, France. (June 23, 2020).
Jagasia, J. (Author & Presenter), Thakur, R. (Author), Kamath, R. (Author), The annual Americas Conference on Information Systems (AMCIS), “Influence of Display Ads on Additional Product Purchase,” Cancun, Mexico. (August 17, 2019).
Jagasia, J., Thakur, R., Kamath, R., ISDSI, “Assessing the Effectiveness of Display ads on ecommerce websites,” SPJIMR, Mumbai. (December 30, 2018).
Jagasia, J., Mallik, D., ISDSI, “Community of practice enablers for enhanced business outcomes,” SPJIMR, Mumbai. (December 30, 2018).
Jagasia, J., Thakur, R., Kamath, R., 12th NASMEI International Conference, “Assessing the Effects of Display Advertising on Ecommerce Websites,” Great Lakes Institute of Management, Chennai. (December 20, 2018).
Jagasia, J., 39th Annual ISMS Marketing Science Conference, “Assessing the effectiveness of Display Advertising on Ecom sites.” (June 7, 2017).
Jagasia, J., Mallik, D., International Conference on Marketing Technology and Society (MARCONF16), “Can Effective Communities of Practice enhance stakeholder satisfaction.” (September 30, 2016).
Jagasia, J., SPJIMR – POMS India Chapter Conference, “Towards Process Improvement Using Communities of Practice for Knowledge Management,” SPJIMR, Mumbai. (July 29, 2016).
Mallik, D. (Author), Jagasia, J. (Author), KJSIMSR, “A framework for Communities of Practice in Higher Education,” KJSIMSR, Mumbai. (January 2014).
Jagasia, J., Aggarwal, A. (2020). Higher Learning, Upskilling And Reskilling In Times Of COVID-19. The Education Times
Jagasia, J., Aggarwal, A. (2020). Higher Learning, Upskilling And Reskilling In Times Of COVID-19. Businessworld Education. http://bweducation.businessworld.in/article/Higher-Learning-Upskilling-And-Reskilling-In-Times-Of-COVID-19-/29-05-2020-193560/
Jagasia, J. (2015). Knowledge Management using Communities of Practice in Higher Technical Education (1st ed., vol. 4). SPJIMR
Digital Technologies for Business
Technology Infrastructure for the Digital Age
Technology in Digital Economy
Cognitive Automation Leveraging RPA and Chatbots
Digital Disruption, Transformation, and Engagement
Advanced Project Management
Awarded runner-up for the best paper presentation, ‘A Framework for Communities of Practice in Higher Technical Education, presented at the 2014 International Conference on Transforming into Learning Organizations, KJ Somaiya Institute of Management Studies and Research, Mumbai.
Associate Professor, SPJIMR. (July 2017 – Now)
Assistant Professor, SPJIMR. (Jan 2009 – Jun 2017)
Associate Programme Head, PGEMP, Programme. SPJIMR (July 1, 2016 – December 31, 2021)
Head, Technology Solutions, SPJIMR (July 2016 – Present).
Faculty In-charge – PGDM Admissions – (2009 – 2014)
Vice President – E-learning (2006 – 2008).
Vice President – R&D; Senior General Manager (2003 – 2005).
Corporate Manager; Corporate Manager (2001 – 2003).
Technical Manager (1999 – 2001).
Technical Manager (1997 – 2000).
Technical Manager (1995 – 1997).
System specialist (1989 – 1995).
Profit Organization, Quality Kiosk. (April 2012 – Present).
Government, ITI, Egypt. (April 2007 – December 2007).
Management/Executive Development, Eruditus – Advanced Project Management – Programme Director BATCH 36. (October 2021 – April 2022)
Management/Executive Development, Eruditus – Artificial Intelligence & Machine Learning – BATCH 1. (June 2021 – December 2021)
Management/Executive Development, Eruditus – Advanced Project Management – Programme Director BATCH 35. (April 2021 – August 2021)
Management/Executive Development, Tata Power (April 2021)
Management/Executive Development, TALENTEDGE – Artificial intelligence and machine learning (AIML) BATCH 2. (December 2019 – May2020)
Management/Executive Development, Kirloskar Oil Engines Ltd (Suppliers programme) (February 3, 2020 – February 5, 2020)
Management/Executive Development, TALENTEDGE – Artificial intelligence and machine learning (AIML) BATCH 1. (April 2019 – August 2019)
Management/Executive Development, BSH Household Appliances Manufacturing Pvt. Ltd. (March 13, 2019 – March 27, 2019)
Management/Executive Development, TalentEdge, (September 2018 – February 2019)
Management/Executive Development, TalentEdge, (July 2018 – November 2018)
Management/Executive Development, TalentEdge, (April 2018 – September 2018)
Management/Executive Development, Centre for Entrepreneurship Development (CEdSS), (February 3, 2018 – March 18, 2018)
Management/Executive Development, Talentedge, (October 2017 – February 2018)
Management/Executive Development, Centre for Entrepreneurship Development (CEdSS), (July 1, 2017 – August 20, 2017)
Management/Executive Development, Mahindra & Mahindra Ltd, (August 1, 2017 – August 2, 2017)
Management/Executive Development, CGI, India, (July 12, 2017 – July 14, 2017)
Management/Executive Development, Project Management – SPJIMR, (May 27, 2017 – June 4, 2017)
Management/Executive Development, CGI, India. (June 2016)
Management/Executive Development, CGI. (September 2015)
Journal of Organization and Management
ICIS 2020 Conference – Programme Chair for Artificial Intelligence and Machine Learning Track.
2016 International Conference on Marketing, Technology, and Society at Indian Institute of Management, Kozhikode and 2016
2017 Athenaeum Research Conference at BIM, Trichy
EFMD Online Course Certification System Reviewer since 2018. EFMD is a global, non-profit, membership-driven organization dedicated to management development. It is recognised globally as an accreditation body for business schools, business school programmes, and corporate universities.
Committee Member, Atharva College of Engineering (Department of Information Technology), Mumbai, Maharashtra. (October 16, 2018 – Present)
Faculty, Training & Coordination. Trained on Project Characteristics, Integration, Scope & Quality, Mumbai, Maharashtra. (August 1, 2012 – August 3, 2012)
Faculty, Training on Project Integration and Scope Management, Nasik, Maharashtra. (November 14, 2011 – November 17, 2011)
Faculty, Training on Project Integration and Scope Management, Nasik, Maharashtra. (July 25, 2011 – July 28, 2011)
Faculty, Simulation exercise on Project Management, Bangalore. (July 29, 2010 – August 3, 2010)
Faculty, Training on Project Quality, Mumbai, Maharashtra. (July 3, 2009 – July 5, 2009)
Member, Computer Society of India. (2011 – Present)
Certified ATP Instructor, Project Management Institute, USA (2020)
COBIT 5 Foundation, Information Systems Audit and Control Association (2014)
Project Management Professional, Project Management Institute, USA (2011)
Green IT – British Computer Society, UK (2010)
Business Continuity Certified Planner, Business Continuity Management Institute, Singapore, (2010)
ITIL v3 Foundation, APMG International, (2009)
Microsoft Certified Professional for Windows 2000 (2002)
Microsoft Certified Systems Engineer for Windows NT 4.0 (1996)