November 28, 2025

From follower to frontrunner: Google’s Gemini at a crossroads

Tulsi Jayakumar

In the fast-paced world of generative AI, the race for supremacy is on. What was once a clear two-horse race between early players has become a crowded, high-stakes competition. For a giant like Google, the question isn’t just about market share but about its legacy as a global innovation leader. The case of Google’s Gemini offers a crucial look into the challenges facing a powerful company trying to break out of the ‘follower’s shadow’ and reclaim its leadership edge in the rapidly evolving GenAI space.

The GenAI battleground

The core of the issue is a competitive landscape that has shifted dramatically. When ChatGPT launched in late 2022, it was a first mover that quickly captured the public’s imagination, reaching 100 million users in just two months. Google’s late entry with Bard in March 2023, which was later replaced by Gemini, meant it was always playing catch-up, despite its vast ecosystem of tools like Gmail, Docs, and Google Cloud

But the challenge isn’t just from the market leader. A new threat has emerged in the form of DeepSeek R1, a Chinese-based AI model that operates as open-source software at a fraction of the cost. With its low-cost model and competitive performance on key benchmarks, DeepSeek intensified the pressure on established players.

For Google, however, the issue isn’t just technical—its advertising-driven revenue model is also slowing, making it critical for the company to establish a new revenue stream in GenAI.

Key findings and strategic insights:

  • Commoditisation of technology: The rapid convergence of features among GenAI tools highlights a critical challenge for companies: differentiating in a saturated market. As competitors adopt similar capabilities, the distinction between leading technologies becomes less apparent. This makes it increasingly difficult for any single product to maintain a competitive edge purely based on technical performance. Companies must go beyond features and focus on adding unique value in terms of user experience, ecosystem integration, or specialised offerings.
  • Cost as a competitive lever: Price sensitivity in technology adoption is becoming more pronounced, especially when lower-cost alternatives can achieve similar performance. DeepSeek’s strategy of undercutting competitors by offering a more cost-effective pricing model demonstrates that, in highly competitive markets, cost can be a powerful differentiator. For businesses, balancing cost-efficiency with innovation is becoming essential in maintaining market share and attracting price-conscious users.
  • Retention and user engagement: User retention remains a significant challenge in fast-evolving tech sectors. While early adoption rates might be strong, maintaining user loyalty over time is difficult when competing products continue to improve. Companies must focus on delivering continuous value, improving usability, and ensuring that their product remains indispensable to users. Strategic investments in customer satisfaction and long-term engagement strategies are crucial for sustaining growth in dynamic markets.
  • The importance of ecosystem integration: While standalone products can thrive, integration into broader, widely used ecosystems can provide a critical advantage. The ability to embed technology seamlessly into existing workflows, platforms, or services gives companies a way to differentiate and add value. Google’s approach of embedding Gemini into its suite of tools is a prime example of how ecosystem integration can help retain users and attract new ones by offering convenience and added utility.
  • Innovation and speed of execution: The pace of technological advancement means that being first to market can provide a significant advantage, but being quick to adapt and innovate is equally important. Companies must continuously refine and update their products to stay competitive. The ability to pivot or iterate quickly can be a key differentiator in a landscape where new competitors and disruptive innovations are constantly emerging.

By addressing these findings, businesses can better navigate competitive pressures and carve out a distinct position in their respective markets. Whether it’s through cost differentiation, superior user engagement, or integration into larger ecosystems, these strategic insights are essential for any company looking to lead in fast-moving industries.

Implications for the tech industry

The Google Gemini case offers a powerful lesson for any company operating in a rapidly evolving tech sector. The key takeaway is that being a technological pioneer doesn’t guarantee market leadership. In an environment of rapid commoditisation, sustained differentiation and a compelling value proposition are paramount. It’s clear that AI is here to stay, but for companies like Google, securing leadership will require more than just rapid deployment—it will require continuous improvement and a keen understanding of user needs.

The challenge for Google, and indeed for all GenAI companies, is to find a way to break through the noise. While Google’s strategy of integrating Gemini across its ecosystem (Gmail, Docs, etc.) is a good start, competitors like Microsoft are doing the same with Copilot. The rise of low-cost models like DeepSeek also proves that technological performance can be replicated more affordably, threatening the business models of high-cost competitors.

Key takeaways and reflections

The battle for GenAI leadership is a fascinating case study in strategic positioning, innovation, and market dynamics. Google’s journey with Gemini shows that even a technology giant with immense resources can struggle to find its footing in a new market.

Will Google’s ambition to reach 500 million users by the end of 2025 be a repeat of its triumph over Yahoo! in the search wars, or will it be a struggle to differentiate in a market where everyone is doing the same thing? The coming months will determine whether Gemini can transform from a fast follower into a true market leader.

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About the faculty

Tulsi Jayakumar Executive Director, Centre for Family Business and Entrepreneurship (CFBE)

Tulsi Jayakumar

Tulsi Jayakumar holds a Ph.D. from the University of Rajasthan, with doctoral research focused on the practice, reporting, and communication of Corporate Social Responsibility (CSR) in Indian firms. She has completed triple master’s degrees in Business Administration, Philosophy, and Arts from acclaimed institutions in India.

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