Sajeev Abraham George
Professor - Operations and Supply Chain Management
Chairperson - PGDM
- "Operational efficiency and service delivery performance: A comparative analysis of Indian telecom service providers” in Benchmarking: an International Journal, Vol. 23 No.4 pp. 893-915 (2016) with Siddhant Masson, Rachit Jain & Narendra Ganesh.
- “Productive Efficiency, Service Quality and Profitability: A Comparative Analysis of Foreign and Private Banks in India" in International Journal of Productivity and Quality Management, (2016) Vol.18 No.14 pp. 518-536.
- “Gaps between Inventory Management Theory & Practice: A Critical Examination of Emerging Trends from the FMCG Industry” in International Journal of Logistics Economics and Globalisation, (2013) Vol. 5 No. 1 pp. 1-14 with Navneet Kumar and Abhay Mishra.
- An Investigative Study of Operational Performance and Service Quality of Indian Public Sector Banks, in International Journal of Business Performance Management Vol. 13 No.3/4, pp. 408-425. (2012), with Prof. Nilanjan Chattopadhay.
- "Performance Benchmarking of Indian Public Sector Banks" in Indore Management Journal Vol.3, ORSI- SOM Special Issue, pp 105-115. (2012) with Prof. Nilanjan Chattopadhay.
- "A Performance Benchmarking Study of Indian Railway Zones" Benchmarking: an International Journal, Vol. 15, No. 5, pp. 599-617 (2008), with Prof. Narayan Rangaraj.
- New Organisational Competences for Supply Chain Management: a Study in the Indian Context, International Journal of Value Chain Management, Vol. 1, No. 3, pp. 205-222. (2007), with Prof. Narayan Rangaraj.
- "Manufacturing Performance Measurement Systems: A Review", International Journal of Manufacturing Technology and Management, Vol. 5, Nos.5/6, pp. 398-413. (2003), with Prof. A Subash Babu and Prof. R P Mohanty.
Paper Presented in Major Research Conferences:
- “Productive Efficiency and Service Quality: A Study of the Indian Airline Industry” at the 26th Production and Operations Management Society (POMS) Annual Conference at Orlando, USA from 6th to 9th May 2016.
- “Operational performance, service quality and financial performance: A Study of the Indian Airline Industry" at the 19th Annual International Conference of the Society of Operations Management held at IIM Calcutta (IIMC), 11th to 13th December 2015.
- “Service Quality Performance: A Comparative Analysis of Domestic Airlines of India “ NITIE POMS International Conference, 19th to 21st December 2014.
- “Linkages between Operational Efficiency, Service Quality and Profitability of Foreign Banks in India” at the 24th Production and Operations Management Society (POMS) Annual Conference held at Denver, USA from 3rd to 6th May 2013.
- “An Investigative Study of Productive Efficiency of Co-operative Banks of Indian States” at the 16th Annual International Conference of the Society of Operations Management held at IIT Delhi from 21st to 23rd December 2012.
- “Measurement of Supply Chain Flexibility: an Investigative Study” at the Eleventh Global Conference on Flexible Systems Management (IIMK-GLOGIFT) held at Indian Institute of Management, Kozhikode campus from 9th to 12th December 2011.
- “Performance Benchmarking and Analysis of Service Quality of Indian Public Sector Banks” at the 14th Annual International Conference of the Society of Operations Management held at NITIE Mumbai from 17-12-2010 to 19-12-2010.
- “Analysis of Service Quality: Insights from a Comparative Case Study from the Indian Context” at INFORMS Service Science Conference, held at Taipei, Taiwan from 7-7-2010 to 10-7 2010.
- “A Performance Benchmarking Study of Telecommunication Services in the Indian Context’ at the 18th Annual Frontiers in Service Conference held at Hawaii, USA from 29-10-2009 to 01-11-2009.